Dan Paradoski
2/5
Room 223
The good: Keycode worked to the front door. There is a balcony. The A/C unit and fridge function.
The bad: Shower door did not close all the way. Had to remove the plastic seal clip they applied in order to shower without covering the entire floor in water. Put it back before check out. Toilet is positioned in a way that you can either sit on it or stand on it if you'd like to make use of the sink and mirror. Seal between the bathroom countertop and front is done poorly. Seal between the bathroom sink and countertop is done poorly. Bathroom outlet is coming out of the wall. Screws left lying around the bathroom from where the shower door support was incorrectly installed. Tile holding the bathroom exhaust fan is installed poorly and is moldy. No liquid soap in the container when we arrived. They supplied 2 bottles (hotel size) of body wash and 1 small bar of soap. Not enough. Multiple cracks in the walls throughout the apartment. Window curtains cannot be closed completely due to either being poorly installed or being broken and repaired with tape, probably a combination of both. Outlet in the kitchen is pictured below (black).
The ugly: Customer "service". One of the main reasons I booked this place is because they have a washing machine. We began a full load of laundry on our first night of a three night stay. Within 10 minutes, foul smelling water was leaking out from the dishwasher onto the floor. We stopped the laundry and I immediately emailed the contact information they provided (Aug 12).
The following day, at 10:58 AM I got a reply asking for my reservation number. I did not receive this email until 19:00 due to not having WiFi while sightseeing. I immediately forwarded my reservation booking receipt to them.
After no response, I emailed them to say how lucky they were that there was no water damage to the apartment (Aug 14).
I finally got a response on AUGUST 19 saying literally only the following sentence; "To verify this situation and help you we should have the number of the reservation, because we have around 600 apartments and there are different washing machine." Our check out was on Aug 15.
I wrote back that they must be joking. This got me an email from a superior stating, "Hi! We are very sorry for this situation. In order to help you and send the tech department we needed the reservation number, that's why my friend ask you about it. It was all in good matter in order to help you. We are really sorry for the fact that you got the massage so late, we have a lot of them and sometimes it is hard to respond to everything. Next time try calling us - we are available 8-21 everyday. In compansation (sic), I can offer you -10% discount for your next say with us."
My response email was full of information, but I'll provide the main points here: I will never stay with a hotel run by "bookinghost" again and will tell everyone the same. How could you not find my reservation with my name included in my first email? If your hours are 8-21, why such long delays to queries? Do you believe everyone has access to a phone or phone number? Data only plans are far more common for travelers, and you provided the email contact information as the primary means of contact. I bet you'd have had no trouble finding my name and charging me for damages within hours of check out had we started the laundry and left the apartment only to come back and find it broken and water leaking everywhere. Do not contact me again unless it is to offer us compensation for the time and money we lost due to having to finish our load of laundry at a laundromat instead of in the apartment I rented mainly for that specific purpose.
If you do for some reason decide to stay at this place, remember to open the dishwasher every time you walk by and turn it on and off again. This was the only thing we found that would drain the water that collected inside throughout our entire stay. They must have installed the plumbing in the apartment as poorly as this did with everything else.
